Test Strips Wont Read on Diabetic Meter

Your product may brandish an error message for a number of reasons, for example if the battery is low. If you're experiencing an error message, the beneath images and descriptions should help you to identify the reason why it's showing.

Blank screen

If the meter won't turn on or has a blank display, it will be due to one of the following reasons:

Dead bombardment – you need to insert a new one.
Damaged display – please contact Accu-Chek Customer Care.
Defective meter – please contact Accu-Chek Customer Care.
Farthermost temperatures – yous need to movement the meter to a more than temperate area.

Iii dashes

If you encounter iii dashes or hyphens on your display, it means the meter is non coded or the code key is not inserted. Turn off the meter and make sure the code cardinal is properly inserted. If this does not ready the trouble, delight contact Accu-Chek Customer Intendance.

Bombardment icon

The bombardment icon ways the battery ability is low. Change the battery shortly. Read this article to discover more than about irresolute the bombardment.

"Set-up" on display

The words "Ready-upwards" displayed on the screen ways the meter is in the gear up-up way, waiting for y'all to change or ostend settings. Refer to Chapter 5, "Using the Ready-Upwards Way", in your owner'southward booklet.

"Fix" on display

The word "Set up" displayed on the screen ways the meter is in prepare mode, waiting for you to alter or ostend settings. Refer to Chapter 4, "Meter Setup", in your owner's booklet.

"Code exp" on display

If you come across "code exp" displayed on the screen, it means that the examination strips expire at the end of the current month. Make sure the time and engagement in the meter are right. If this does not prepare the problem, please contact Accu-Chek Customer Intendance.

Flashing examination strip

If a test strip icon is flashing on the screen, information technology means that the meter is prepare for you to insert a test strip.

Blood drop icon

If you lot run across a claret drop and test driblet on the screen, it ways that the meter is ready for a drib of claret or command solution.

HI in brandish

If you encounter the letters HI displayed on the screen, your blood glucose may be college than the measuring range of the organisation. Refer to Chapter iv, "Unusual Claret Glucose Results", in your owner'due south booklet.

LO in display

If you see the messages LO displayed on the screen, your blood glucose may exist lower than the measuring range of the organisation. Refer to Chapter 4, "Unusual Claret Glucose Results", in your owner'south booklet.

Asterisk (top of screen) with claret glucose event

A star or asterisk on the top of the brandish means a marker was assigned to this examination upshot.

Asterisk (bottom of screen) with blood glucose result

A star or asterisk at the bottom of the display ways that the test effect was flagged. Refer to Chapter 3, "Flagging Test Results", in your owner'southward booklet for more details.

Exclamation point

An assertion point on the brandish ways claret glucose is below the defined hypoglycemic (low blood sugar) level. Refer to Chapter 4, "Unusual Blood Glucose Results", in your owner's booklet.

"Hypo?" on display

"Hypo?" means blood glucose is below the divers hypo (low blood saccharide) level. Refer to Chapter 3, "Understanding Your Exam Results", in your owner's booklet.

E-1 message

"East-1" in the display ways the test strip may be damaged or the lawmaking key is incorrect. Remove and reinsert the test strip. If the message reappears, turn off the meter and make certain the code primal is properly inserted. If the message reappears, please contact Accu-Chek Client Care.

East-two message

"E-2" in the display means the code key is wrong. Plow the meter off and make sure the code key is properly inserted. If this does non fix the problem, delight contact Accu-Chek Client Care.

E-3 message

"E-3" in the display ways your claret glucose may be extremely high or a meter or a test strip mistake has occurred. The following instructions should help y'all sympathise what action to take:

If your test upshot matches how you lot feel, contact your healthcare professional immediately.
If your examination result does not match how you feel, repeat the test and refer to Affiliate iv, "Unusual Blood Glucose Results", in your owner's booklet.
If the E-3 code withal appears for your blood glucose test, your blood glucose result may be extremely high and above the system'south reading range. Contact your healthcare professional immediately.
If the second examination event does not friction match how you lot feel, perform a control test with the command solution and a new test strip.
If the control upshot is within the adequate range, review the proper testing procedure and repeat the blood glucose test with a new test strip.
If the command result is not within the acceptable range, encounter Chapter two, "Understanding Out-of-Range Control Results."

Due east-4 message

"E-4" in the display means not enough blood or control solution was fatigued into the test strip for measurement or was applied subsequently the examination has started. Discard the exam strip and echo the test. If the trouble persists, please contact Accu-Chek Customer Care.

E-v message

"E-5" in the display means the code key is wrong or your test strips have expired. Brand sure the time and date in the meter are correct. If the problem persists, delight contact Accu-Chek Customer Intendance.

E-6 bulletin

"E-6" in the display means blood or control solution was practical to the test strip earlier the flashing claret driblet symbol appeared on the brandish. Discard the exam strip and repeat the examination. If the problem persists, please contact Accu-Chek Customer Care.

E-7 message

"Eastward-vii" in the display means an electronic fault occurred or, in rare cases, a used test strip was removed and reinserted. Turn the meter off and on or have the bombardment out for twenty seconds and reinsert information technology. Perform a blood glucose or control test. If the problem persists, delight contact Accu-Chek Customer Care.

East-8 message

"Eastward-8" in the display ways the temperature is higher up or below the proper range for the organization. Refer to the examination strip package insert for system operating conditions. Move to an area with the appropriate weather, wait 5 minutes, and repeat the blood glucose or control test. Do non artificially heat or absurd the meter.

E-9 message

"Due east-9" in the display means the battery is nearly out of ability. Change the battery now. If the message reappears subsequently the bombardment has been replaced, reset the meter. To reset the meter, remove the battery, press whatsoever meter button, so reinsert the battery. For further information, and refer to Chapter vii, "Irresolute the Battery", in your possessor'southward booklet. Alternatively, this article gives detailed information about irresolute batteries in Accu-Chek products.

Due east-ten message

"E-10" in the display means the time and date settings may exist incorrect. Make sure the time and engagement are correct and adjust the settings if necessary. For further information, refer to Chapter 5, "Setting the Time and Date", in your owner's booklet.

Err with bombardment icon

"Err" in the brandish with the bombardment icon ways the battery is well-nigh out of ability, and so modify the bombardment as presently equally you lot can. For more information, refer to Chapter 5, "Changing the Battery", in your owner'due south booklet. Alternatively, this commodity gives detailed information nearly changing batteries in Accu-Chek products.

Err with fourth dimension and appointment

"Err" in the brandish with the time and appointment means the fourth dimension and date settings may be incorrect. Make sure the fourth dimension and date are correct and adjust, if necessary. For more information, refer to Chapter 4, "Setting the Fourth dimension and Appointment", in your owner'southward booklet. Alternatively, this article gives detailed information well-nigh setting the time and date on your device.

Err with "code" on brandish

"Err" in the display with the word "code" means the lawmaking fundamental is incorrect. Make certain the code key is properly inserted. If this doesn't ready the trouble, delight contact Accu-Chek Customer Care.

Err with "code exp" on display

"Err" in the brandish with the words "lawmaking exp" ways the code central is incorrect or your examination strips have expired. Make sure the code key is properly inserted and check the date on your exam strips. If this doesn't gear up the problem, please contact Accu-Chek Customer Care.

Err with flashing examination strip

"Err" in the display with a flashing test strip means your blood sugar may be extremely low, or the exam strip may be damaged or not properly inserted. If you run across this error message after you lot applied blood to the examination strip, refer to Chapter iii, "Unusual Test Results", in your owner's booklet. If you see this fault message before you applied blood to the exam strip, remove the test strip and reinsert it, or supercede it if damaged. If the message reappears, delight contact Accu-Chek Client Care.

Err with thermometer icon

"Err" in the brandish with a thermometer means the temperature is above or beneath the proper range for the meter (43°F to 111°F). Motility to an area between 43°F and 111°F, wait v minutes and repeat the test. Do not artificially rut or cool the meter.

Err with a exam strip and claret driblet icons

"Err" in the display with a exam strip and a blood drop means blood or command solution was applied to the examination strip before the flashing blood driblet appeared on the display. Discard the test strip and repeat the test.

Err with a blood drop icon

"Err" in the display with a blood drop ways not plenty sample was fatigued into the test strip for measurement or sample was practical subsequently the test has started. Discard the test strip and repeat the exam.

Err lonely in the display

"Err" with no other information in the brandish means an mistake occurred during the exam. Discard the examination strip and echo the exam. For more than information, refer to Chapter 1, "Understanding Your New Arrangement", in your owner's booklet.

EEE in brandish

"EEE" in the display means an electronic error occurred. Turn the meter off and on or have the battery out for a few seconds and reinsert information technology. If the trouble persists, please contact Accu-Chek Customer Care.

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Source: https://www.accu-chek.com/support/error-messages/what-does-error-message-my-accu-chek-product-mean